These terms set out the rules that apply when you open and use a khela7 account — covering deposits through Nagad, Rocket, or Bank Transfer, how your account data is handled, and what steps are available to you if something needs correcting. Access to khela7 and its services depends on your local law and the eligible regions we currently serve.
Account ownership rules
Nagad, Rocket, Bank Transfer covered
Your data rights explained
Support routes published
POLICY FOUNDATION
How These Terms Apply to Your Account
By creating and using a khela7 account, you confirm that you have read these terms and that your use of the platform sits within the laws and regulations applicable in your region. We do not verify eligibility on your behalf — that responsibility rests with you, and availability varies by jurisdiction. These terms govern every interaction on the platform: account login, wallet activity across Nagad, Rocket, and Bank Transfer, game participation, and any communication you have with our support team. We may update these terms when our services change or when we are required to do so by applicable rules. When a material update is made, we will note the revision date at the top of this page. Continuing to use your account after an update means you accept the revised terms. If you disagree with any part of these terms, the correct step is to stop using the account and contact support to request closure. Nothing in these terms limits any statutory rights you may hold under the laws of your jurisdiction — those rights sit alongside what is written here, not beneath it. Any questions about how a specific clause applies to your account can be directed to our support team through the routes listed on this page.
Nagad wallet terms
Rocket transfer terms
Bank Transfer rules
Account closure request
Region eligibility
TERMS COVERAGE MAP
What These Terms Cover and What They Do Not
These terms apply specifically to your khela7 account and the services we operate directly. Some areas — like third-party payment processors or external sites you may navigate to — are governed by their own policies, not ours. Knowing the boundary helps you understand where to go when a question comes up.
Account Access
Login, session management, password resets, and device-based access to your khela7 account are all covered under these terms. Steps shown in your account settings are the authoritative reference for access controls.
Transactions
Deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer fall within these terms. The transaction limits and verification steps displayed in your wallet section apply at the time of each transaction.
Site Content
Game content from studios available in the khela7 lobby, promotional notices published in your account area, and policy documents hosted on this domain are all covered. Content accuracy depends on what is live at the time you view it.
Third-Party Services
Payment processors, network providers, and any external sites linked from khela7 operate under their own terms. We are not responsible for how those services handle your data or what terms they apply on their side.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-sided. You hold several practical rights over your account and the data connected to it. If you believe a transaction record is incorrect, you can request a review through our support team — your account history is visible in the wallet section, and support can cross-reference it against our records. Updating your registered details, such as your contact number or withdrawal method, is done directly from the account settings page; fields and instructions are shown there. If you have a question about how a specific term applies to your situation, raising it with support is the right step rather than assuming the worst-case reading. Account closure is available on request at any time — you do not need to give a reason, and the process is handled through the same support routes. Where local law gives you additional rights around data access or correction, those rights apply alongside what is written here.
Review Your Records
Your full transaction history is accessible inside the wallet section of your account. If a figure looks wrong, flag it to support with the date and amount — we can check it against our records.
Correct Account Details
Name, contact information, and withdrawal method can be updated from the account settings page. Follow the fields and verification steps shown there to apply a change.
Raise a Question
If a clause in these terms is unclear or you want to know how it applies to a specific action on your account, contact support. We will give you a plain answer, not a copy-paste of the clause.
Request Account Closure
You may close your account at any time by contacting support through live chat or email. Any remaining wallet balance will be processed through your registered withdrawal method before closure is finalised.
REACH OUR TEAM
Contact Routes for Terms Questions
When a terms-related question comes up — a transaction dispute, a clause you want explained, or a request to update or close your account — these are the routes to reach us. Use the one that fits how you prefer to communicate.
Live Chat
The live chat button is available on every page of the site. Open it from your account, describe your question, and a member of our team will respond. This is the quickest route for urgent account queries.
Email Support
For detailed questions or when you need to attach documentation — such as a transaction screenshot for a dispute — email is the better route. Find the address in the Contact section of your account settings.
Account Help Centre
The Help Centre covers common terms questions with step-by-step walkthroughs for account changes, wallet adjustments, and closure requests. Accessible from the footer of every page while signed in.
DATA AND SECURITY
How We Handle Your Account Data
Your account data — login credentials, wallet activity, and contact details — is held under the data handling practices described in our Privacy Policy, linked in the footer. We do not share your personal details with parties outside of what is needed to process a Nagad, Rocket, or Bank Transfer transaction, or to comply with a legal obligation. Account security relies on the credentials you set; we will never ask for your password through chat or email.
Data Retention
We keep your account records for the period required by applicable regulations. When an account is closed, data is retained only as long as legally necessary, after which it is removed from active systems.
Cookie Use
Cookies on khela7 support session management and page function. The cookie notice on your first visit outlines which types are in use and gives you the option to manage non-essential cookies.
Account Security
Your login and wallet are protected by the credentials you register. If you suspect unauthorised access, change your password immediately from account settings and contact support to flag the activity.
Requesting Changes
To request a correction to your stored data or to ask what information we hold on your account, contact support by email with your registered account details. We will respond through the same channel.
TERMS FAQ
Common Questions About These Terms
These questions come up often when members are reviewing their account terms for the first time or after an update. If yours is not listed here, live chat and email are both open.
Do these terms apply to all payment methods including Nagad and Rocket?
Yes. Any transaction processed through your khela7 wallet — whether via Nagad, Rocket, or Bank Transfer — is governed by these terms. The limits and verification steps shown in your wallet at the time of the transaction also apply.
Can I use my account if I am outside Bangladesh?
Access to your khela7 account depends on your local law and the eligible regions we serve. If you are in a region where access is restricted, these terms and the platform itself may not be available to you. Check what applies in your location.
How do I find out if these terms have been updated?
We note the revision date at the top of this page whenever a material change is made. We recommend checking this page periodically, especially before making a significant account transaction or change.
What happens to my wallet balance if I close my account?
Any remaining balance in your wallet is processed through your registered withdrawal method before the account is closed. Contact support through live chat or email to start the closure process and confirm the withdrawal details.
How do I dispute a transaction that looks incorrect?
Open your wallet history, note the date and amount of the transaction in question, then contact support by live chat or email. We will cross-reference it against our records and come back to you with findings.
Are my rights under local law affected by these terms?
No. These terms sit alongside any statutory rights you hold under the laws of your jurisdiction — they do not remove or limit them. If local law gives you additional rights around your data or account, those apply in full.
App / Live