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khela7 operates under a defined set of legal terms that govern how your account, transactions, and site access work. Access to our platform depends on your local law and eligible regions — reviewing these terms helps you understand your rights and how we handle your information.
These terms set out the rules for using your khela7 account, including how deposits via Nagad, Rocket, and Bank Transfer are processed and recorded. Eligibility to use the platform depends entirely on the laws in force in your location and the regions we currently support — we do not extend service where local law prohibits it. By accessing your account, you confirm that you have reviewed the eligibility conditions that apply in your area. Our terms cover the full scope of what happens between you and khela7: account creation, wallet activity, communications we send you, and the way we store and use your data. Nothing in these terms overrides applicable local law. If a provision conflicts with a rule in your jurisdiction, the local rule takes effect for you. We update these terms when our services change or when legal requirements shift; the version shown on this page is current. If you continue using your account after an update, that counts as your acceptance of the revised terms. If you have questions about a specific clause, our support team can walk you through it — reach us via the contact routes listed on this page.
Nagad wallet activity is recorded in your transaction log and falls within the scope of these terms.
Rocket transfers are processed under the same terms as other supported payment rails on the platform.
Bank Transfer records are held within your account and are subject to our data retention and access policy.
Understanding the boundary of this policy helps you know where your rights apply and where a third party's own terms take over. We cover account access, your wallet transactions, and the content we publish directly — but services operated by outside parties follow their own rules.
Login, session management, and account security settings are fully within this policy. If you have trouble accessing your account, the steps and rights described here apply directly to you.
Deposits and withdrawals through Nagad, Rocket, and Bank Transfer are governed by these terms on our side. The payment provider's own terms also apply to the transfer on their end.
Game availability, lobby content, and promotional notices published by khela7 fall within this policy. We are responsible for what we publish; we do not control linked or third-party content.
External payment processors, network providers, and any service reached via an outbound link operate under their own legal framework. This policy does not extend to them.
You have concrete steps available to you at any point — not just when something goes wrong. Your account area shows a full record of transactions, including every Nagad, Rocket, and Bank Transfer entry with its date and status. If any detail in your profile is incorrect, you can update it directly from account settings; for fields that require verification, our support team can guide you through the correction process. You can also raise a question about how your data is being used, request a copy of the records we hold on your account, or ask us to correct information that is inaccurate. These are not special requests — they are standard member rights. If you feel a policy decision was applied incorrectly to your account, you can flag it through the support route and we will review it. Response times depend on the complexity of the query, but every submitted request receives a reply.
Open the transaction history tab in your account to see every deposit and withdrawal, including Nagad and Rocket entries, with timestamps.
Update standard profile fields directly in account settings. For identity-linked fields, submit a correction request through the support channel and follow the steps shown.
If a term in this policy is unclear or you believe it was applied incorrectly to your account, contact support with the specific reference and we will respond with a clear explanation.
You can ask for a summary of the personal data we hold. Submit the request via our contact form, and we will provide the information within the timeframe required by applicable local rules.
For any question tied to these legal terms — your rights, your records, a policy clarification, or a data request — use the contact routes below. We do not list channels we cannot staff; the ones shown here are the routes we actually respond through.
The live chat option in your account is the fastest way to get a response on a legal or policy question. Open it from the help icon inside your signed-in session.
For formal requests — data access, account corrections, or written policy queries — send your message through the email contact form listed in the help section of your account.
The help centre publishes answers to common policy questions and explains the steps for standard member requests. It is available without logging in from the site footer.
Your personal data and account security are handled according to the practices described in this section. We retain account records — including transaction histories for Nagad, Rocket, and Bank Transfer — for the period required under applicable law and for as long as your account is active. After account closure, data is held for a further retention period in line with legal obligations before being removed from active systems. Cookies on this site are used for session management and to keep your account state consistent across pages; you can review cookie settings in your browser at any time. For account security, we apply standard verification steps when changes are made to login credentials or linked payment details — follow the instructions shown in your account when prompted. If you want to request a change to how your data is used, or you believe data held about you is incorrect, the contact routes in the section above are the right starting point.
Account and transaction records are retained for the period required by applicable local law. After account closure, a further retention window applies before data is removed from active storage.
Cookies maintain your session and keep account state consistent. You can manage cookie preferences through your browser settings; essential session cookies are required for the account area to function.
Changes to login credentials or payment details trigger verification steps shown inside your account. Follow the on-screen instructions; do not share verification codes with anyone, including support staff.
To request a correction or ask how your data is used, reach out through the support routes listed on this page. We will respond with the relevant information and next steps for your request.
These are questions we actually receive about our legal terms, member rights, and how policy applies to your account.
Access depends on your local law and whether your region is currently supported. We do not extend service where local law prohibits it. Check the eligibility notice shown when you open the account registration page for the current list of supported regions.
Submit a data access request through our email support channel. Include your registered account details so we can locate the correct record. We will provide the information within the timeframe required under applicable local rules.
Yes. All wallet activity processed through Nagad, Rocket, and Bank Transfer is recorded in your account transaction log and falls within the scope of these terms. The payment provider's own terms also apply to the transfer on their side.
After closure, your account and transaction records are retained for a further period in line with legal obligations before being removed from active systems. The exact retention window is set by applicable local law and is not extended beyond what is required.
Standard profile fields can be updated directly in account settings. For fields linked to identity verification — such as your registered name or linked payment details — submit a correction request via the support contact form and follow the steps the team sends back.
When we update these terms, the revised version is published on this page with a current effective date. Continuing to use your account after an update counts as acceptance of the revised terms. For significant changes, we may also send a notification to your registered contact details.